Faqs-Shop

Nutrakarma offers FREE delivery on all UK orders over £30.00. Shipping charges apply for UK orders under £30.00.

Shipping costs

  • UK orders over £30.00 – FREE
  • UK orders under £30.00 – £2.50

Orders are shipped out by Royal Mail 2nd class post.

How quickly will I receive my order?

We ship orders every day from Monday to Friday (except for Public and Bank Holidays etc). Most orders placed before 10am Monday – Friday will be shipped the same day; all other orders will usually be shipped within 2 business days of the order being placed.

Please note: even if you elect to pay extra for 1st class post, this does not guarantee that your order will be shipped the same day or the next day. Also, see the note below regarding Royal Mail delivery times.

Parcel sizes: most orders will NOT fit through a letter box slot. If you are not in to receive your order, please leave a note on your door for the postman to leave it with a neighbour or look for the Royal Mail “Not able to deliver” note and contact them ASAP for re-delivery, or the parcel will be sent back to us after 5 business days.

Visit our shop page to view our full product range.

My order has not been delivered, what do I do?

If your order has not been received within 10 working days please contact info@digestive-health-practitioner.com and quote your order number.

Delivery times

Royal Mail
For UK orders, Royal Mail states that 1st class Mail is delivered between 1 and 2 business days and 2nd class Mail (including 2nd class Recorded Delivery) is delivered within 2 – 4 business days (see the Royal Mail website for full details).
Delivery to destinations outside the UK vary from 5 to 10 business days. Please see the Royal Mail website for details. Parcels may also be held up by customs.

Please note: We post orders as quickly as possible. However, the delivery times mentioned above are NOT guaranteed – they are just approximate times provided by the mail carriers. Once we pass an item to a mail delivery service company, we cannot control delays and delivery times. Whilst we are sorry for any inconvenience caused by delivery delays, we cannot take any responsibility for them – though we will, of course, do everything we can to help you get your order in the quickest possible time.

Late packages

If your order appears to be late, please remember:

Delays to deliveries by Royal Mail do occur and these are beyond our control. Please be patient, as usually, your item will arrive within a few days of dispatch. Always check your post box for an “unable to deliver” note, as most packages will be unable to fit in a standard post box and if a signature is required, they will not leave the item.

Please note: In some cases, Royal Mail do not leave an “unable to deliver” note. If your delivery has not arrived after 5 working days and you have not had an “unable to deliver” note left in your letter box, contact your local post office or Royal Mail collection depot immediately, as it will usually be awaiting collection there. If parcels are not collected within 7 working days, they are usually posted back to us. However, it takes around 30 days for us to receive returned parcels. In these circumstances, a delivery charge of £2.95 will apply to any orders that are required to be re-shipped to you.

Delayed, lost or confiscated mail

The time period before Royal Mail will accept that an item has been lost is 15 business days from the delivery due date for UK mail, and approximately 25 days for mail posted to anywhere outside the UK.

When placing an order with us, please take care to provide your full and correct address. In the event of lost mail due to incorrect address details being provided, we will not be able to refund your shipping costs (if applicable). You will also be required to pay for a share of the re-stocking fee, which will be 25% of the amount you paid for the item(s) in your order.

How do I return an item?

We accept returns if they are damaged, faulty or not as ordered. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. Refunds of unopened bottles/tubs need to be sent back to our office within 30 days of purchase to receive a full refund.

How can I contact customer service?

Email us at info@digestive-health-practitioner.com or use the contact us form.

What if I have a problem placing my order online or I’m not sure it’s gone through on your website?

Please contact us at info@digestive-health-practitioner.com or use the contact us form.

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